Frequently Asked Questions

Got a question for us? We may have heard it before and, if so, we have an answer immediately below that we hope you’ll find very helpful. Don’t see your question here? Please contact Customer Service at and we will promptly consider your inquiry and provide you with a thoughtful reply.

How do you clean…?

Good question! Please click on the Care and Cleaning link at the footer of this site for cleaning and care information for all of our products.

My rug has an unusual scent—why?

Natural fiber rugs will often have a smell compared to fresh hay that will dissipate over time. While unfamiliar (unless you bale hay), this smell poses no health risk to you or your family. No chemicals are used in treating or processing the natural fibers in our rugs so you can rest easy.

My Bamboo Chair Mat is showing denting/grooving/scratches from my caster wheels. Is that normal?

Yes—this is normal wear and tear. Bamboo is an exceedingly durable natural material but it is not indestructible. Depending on the chair casters you are using it is normal for some denting/grooving/scratching to occur. [Note: We recommend hard floor casters instead of carpet casters]. Your bamboo chair mat should provide you with an easy rolling surface, enhance the beauty of your office space and take a beating so your floors do not. It should also give you a much longer life than the plastic mat you likely replaced with it. We do recommend a couple of excellent products to clean and refresh the finish of your mat (please click on the Care and Cleaning link at the footer of this site to learn more).

How do I figure out which Chair Mat is best for me?

Use our Choose The Right Chair Mat guide. This will help you select a chair mat that will work best for your situation. You should also measure your space to be sure the chair mat you select will fit. Lastly, you should consider upgrading to a thicker mat if you are a heavier individual or your carpet thickness straddles the line between two recommended mat thicknesses.

Do you take custom orders?

No. We stock many popular sizes and styles in our warehouse ready for immediate shipment but we don’t take custom orders. That being said, if you have a large enough order (e.g. dozens of one item in one size) that meets a minimum quantity requirement set by our factories then custom orders are a possibility. We are happy to discuss such opportunities with you.  Please direct any inquiries to

My Anji Mountain item makes me feel happy and I believe it has improved my life. Are these normal feelings?

Absolutely. Acknowledging you love your Anji Mountain product and sharing these feelings with friends and family is behavior we encourage.